Most companies do not need a full-time IT department — they need a reliable team that answers the phone, fixes problems fast and keeps systems configured, patched and backed up. Our managed support contracts give offices and companies across Türkiye exactly that, on a monthly or yearly basis.
What’s included
Helpdesk
Phone, email and WhatsApp support for your staff in English, Arabic and Turkish, with ticket tracking and SLAs.
Configuration & changes
New users, devices, mailboxes, printers, Wi-Fi, VPN and application setup — done right the first time.
On-site visits
Scheduled and emergency visits by our engineers anywhere in Türkiye.
Patching & security hygiene
Updates for operating systems, firmware and applications; antivirus / EDR management; MFA enforcement.
Backup & recovery
Daily backup checks, test restores and documented recovery procedures.
Proactive monitoring
Servers, network, internet links and cloud services watched 24/7 with alerts before users notice.
Vendor management
We deal with your ISP, software vendors and hardware warranties on your behalf.
Reporting & reviews
Monthly health report and quarterly IT & security review with your management.
Who it is for
Onboarding
- AuditWe document your users, devices, network, licences and risks.
- PlanMonthly or yearly contract with agreed SLAs and a fixed price.
- StabiliseQuick wins in the first 30 days: backups, patching, MFA, monitoring.
- ImproveQuarterly reviews and a roadmap for upgrades and projects.
Support plans
Monthly or yearly — your choice
Every plan includes a named account manager, a service-level agreement and monthly reporting. Prices depend on the number of users, sites and devices — request a quote and we will reply within one business day.
Monthly plan
Flexible, rolling 30-day contract
- Helpdesk by phone, email and WhatsApp
- Remote configuration and troubleshooting
- Scheduled on-site visits across Türkiye
- Patching, backup checks and monitoring
- Monthly health report
Yearly plan
12-month contract with preferential pricing
- Everything in the monthly plan
- Priority response SLA
- Quarterly security & IT review
- Annual asset & licence audit
- Preferential rates on projects and hardware
No commitment — we scope first, then quote.
Need this service?
Book a free 30-minute scoping call with a senior consultant.